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MobileBanc FAQ

What is UBM’s MobileBanc?

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MobileBanc allows you to view your Ultima Bank accounts via your mobile phone.  You can check balances, transfer funds, review account activity, pay bills, find an ATM or branch and even make a deposit.

Is there a charge to use MobileBanc?

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MobileBanc at Ultima Bank is free to all customers.  We do reserve the right to begin charging for MobileBanc or eDeposit without prior notice.  Please check with your wireless provider to determine fees associated with accessing the internet or for text messaging from your phone.

Is UBM’s MobileBanc Secure?

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Yes. Industry standard encryption is utilized.  Part of our banking authentication is your phone itself.  That coupled with your password gains access to your UBM accounts.

What UBM accounts can I access via MobileBanc?

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You can view UBM Checking, Savings, CDs and Loans. Deposits can only be made through the application and to Savings and Checking accounts only.

How do I get started?

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Log into NetBanc and go to the Options tab.  Select MobileBanc Enroll Now.  Follow any onscreen instructions to complete the set-up to activate MobileBanc text banking or mobile browser options and enter the cell phone information requested.  Text messages will be sent to you shortly thereafter to activate the product and will provide further instruction.  

For app banking, go to the appropriate app store and download the TouchBanking app (by Fiserv).  When prompted, enter the code GoMobile0655

Please note - your mobile phone must have mobile web and text messaging capabilities in order to use MobileBancUBM is not responsible for any fees associated with the use of the mobile web or text messaging services.

Who do I notify if I lose my mobile phone?

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Contact us at (800) 421-2588 and press 1 or email us at and we will discontinue your MobileBanc access.

What if I delete my text messages?

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Text 96924 to re-open the text banking conversation.  If your link for web mobile banking has been deleted from your bookmarks and text messages, go to the Options tab of NetBanc to receive a new link.  If you have deleted the app, download it again using the code GoMobile0655.  You can also contact us at (800)421-2588 and press 1 for assistance. 

What is the web address used to access UBM’s MobileBanc?

More Info for NetBanc mobile web access.

What do I need to use eDeposit and what is the deposit cutoff time?

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To use eDeposit, you will need a mobile phone capable of using applications and MobileBanc access.  When logged in, tap the Deposits icon at the bottom of the screen.  Select New Deposit, the account you would like the check deposited to and enter the check amount.  Take a picture of the front and back of the check, accept the images and submit.  

Checks deposited prior to 2:00 p.m. Central Time will be credited the same day.  Those received after 2:00 p.m. will be credited the next business day.

How do I change my cell phone number?

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If you change cell phone numbers, log into NetBanc and under Options edit your MobileBanc settings.  Please contact us at (800) 421-2588 and press 1 for assistance.