Ultima Bank Minnesota is proud to have the latest in debit card technology, offering CardValet, EMV chip debit cards, PIN reset and fraud detection services. Our debit cards have additional security features (over magnetic strip cards), giving you real-time electronic access to your checking account and card.
I have a chip card, but what is EMV and what does the chip do? EMV stands for EuroPay, MasterCard, Visa. Information is programmed on your card's chip that is specific to your account. Each transaction processed is given a unique number, offering further protection against fraud.
With the introduction of EMV chip debit cards, each card terminal may now impose its own transaction requirements at checkout (PIN, signature or neither). It is best to be prepared by knowing your card's PIN to make your transaction a seamless experience. (Your PIN is the four digit security code you received by separate mailer when you initially applied for your debit card).
What if I don’t know or want to change my PIN? Call 1-800-992-3808, once you have successfully answered the verification questions, you will be prompted to change or create your PIN (Personal Identification Number). If you have questions or cannot verify your information, call us at 1-800-421-2588.
What is the ENFACT Fraud Detection Center and what does it do? ENFACT is a monitoring system that "scores" your transactions. Any transaction scored as being “out-of-the-ordinary” compared to your normal habits, will trigger a call from the fraud detection center. The representative will ask you to verify certain debit card transactions, and WILL NOT ask for account information or your Social Security number. In the event they have to leave a message on your answering machine, they will leave a code number for you to use when you call back to the fraud center - again they will never ask for your account number or your Social Security number.
To report lost or stolen debit cards call 1-800-421-2588 or after business hours call 1-800-554-8969
** If you plan to travel outside of the U.S., please contact us at (800) 421-2588 so we can ensure your card will work properly. **