As cybercrimes continue to become more sophisticated, so must the measures we take to ensure your online banking security. With this in mind, we are adding a new one-time passcode verification feature, SecureNow, to help ensure your Online Banking experience remains safe and secure. This added security feature is designed to confirm your identity and prevent unauthorized access to your account information and includes:
Login Defenses - A real-time decisioning tool utilizing your device and location attributes to defend against cyber fraud.
Out-of-Bank Authentication - If the real-time decisioning tool determines additional authentication is needed, you will receive a Security Challenge and be given the option to receive a one-time passcode (OTP) via text message or automated phone call to complete the login process.
- All personal Online and Mobile Banking users will be required to enroll a phone number to deliver your one-time passcode(s).
- After the SecureNow enrollment is complete, the passcode verification will appear each time our system does not recognize your desktop or mobile device or detects suspicious activity
Instructions for SecureNow Enrollment
Upon your first SecureNow login, you will be prompted to enter your mobile phone number to receive a text message with your one-time passcode. The home phone and work phone numbers we have on file for you, along with your mobile phone number will work for the phone verification.
If you have any questions on SecureNow's set up, contact us at 800-421-2588 for assistance or view our demo.
Instructions for future logins using SecureNow
- Enter your username and password and login as usual
- Receive your one-time passcode and enter it on the screen to complete the login by selecting:
Choosing "Send text message' will prompt the system to send you a SMS text message with the one-time passcode. This SMS message can only be sent to a mobile device. If you log in through the UBM Mobile Banking app, you will automatically receive a text message.
Choosing "Call phone" will prompt the system to send you a recorded voice call with the one-time passcode. This call can be sent to a mobile device or home phone.
Then, Enter your one-time passcode
Once you receive your recorded or SMS delivered passcode, you will be prompted to enter the passcode. When the passcode has been entered, and "continue" is selected, the user will be taken to the home screen and you can continue as usual.